Document Preparation & Organization
- Collecting and organizing documentation (pay stubs, tax returns, bank statements)
- Obtaining hardship letters and affidavits
- Preparing authorization forms, RMA applications, and lender-specific forms
- Ensuring files are complete, accurate, and compliant with investor and servicer requirements
Document Processing Support
- Reviewing mortgage information and hardship details
- Identifying program eligibility based on Hardship, Income, Loan Type and Investor
- Preparing and submitting document packages to lenders/servicers
- Monitoring file status, lender acknowledgments, and requests for additional documentation
Foreclosure Defense Back-Office Support
- Preparing documents for foreclosure mediation or legal defense
- Organizing case files for attorneys and foreclosure defense firms
- Coordinating with servicers to request foreclosure holds during review
- Tracking timelines to avoid missed deadlines or sales dates
Debt to Income Ratio / NPV
- Evaluating eligibility through specific debt to income ratio guidelines
- Escrow and payment breakdown analyses
- Providing compliance-focused file preparation to meet federal and investor standards
Compliance & Quality Control
- Rigorous review of all documents before submission
- Ensuring adherence to CFPB, RESPA, and investor guidelines
- Audit-ready file handling to prevent unnecessary delays or denials
Consumer Support & Education
- Step-by-step guidance on required documentation
- Checklists to help homeowners stay organized
- Status updates throughout the process to keep consumers informed
- Assistance with lender communications (on behalf of the consumer, if authorized)
